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Frequently Asked Questions

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What if the bounce house collapses?

Immediately take the kids out of the unit. The motor may have stopped, in which case, check the cord connection at the outlet near the motor. If the motor is continuing to run, check the air intake on the side of the motor for blockage, and check both tubes at the back of bounce house for snugness; re-tight as necessary. If you cannot detect the problem Call us 720-236-9964.

Who sets up the bounce house?

We do all the work. We are a certified team by S.I.O.T.O Safety Inflatable Operator Training Organization. That have been properly trained and approved to do set up of bounce houses, Slides, and Combo Units.

How long I can keep the bounce house unit?

Our prices include all day (Delivery one hour before your event or depending on how busy we are.) Sometimes we have to do the set up one day before at no extra charge. Rental Period can vary depending on your needs (same price).

What does ‘All Day Rental’ mean?

Some companies may charge one price for a 4 hour party and another price for 6 – 8 hours. For us, the price for a rental is the same whether your party is 2 hours or 8. We still have the same expenses – gas & vehicle (round trip twice), labor, insurance, etc., and that is what the price is based on. One party, one price.

How long does it take to set up the bounce house and take it down?

The set up takes 15 to 30 minutes. Take down the unit takes 20 to 40 minutes, depending on how heavy the duty it is. when it rains we recommend to the customer to inflate the unit just to exit the water accumulated and take less time for us at the time of roll up.

Can you set up at Parks?

Yes, we can set up at Parks. It is your responsibility to obtain the Permission by the city for the installation of the unit. Some counties requires Proof of insurance of the company, we will be able to provide you a copy of this. It is your responsibility to previous Check power source. If there is not power source we can provide Generator for additional charge $70. Keep in mind that not all the cities permit the operation of the inflatable’s not even with proof of insurance. Note: If you do not have the required permits or approval from the park or facility and we deliver but the park requests you to take the unit down due to not having the required permits/approvals, we do not provide a refund or discount.

How much space do I need for a bounce house?

Most of our units require a minimum of two feet “safety space” around the unit.

When do you deliver and pick-up?

It varies depending on how many bounce houses we have to setup on a particular day.

When do you pick up the Bounce house?

Most of the time, we pick up the unit after your event is done or depending on how busy we are, we pick up during next day at no extra charge.

Are you certified?
Yes, all our employees and operators are certified by SIOTO and AIRCO, providers of top notch training and industry professionals. We are also an insured company, able to provide top notch service and equipment for your needs whether they are small, big, indoor, or outdoor.

 

Why your prices are higher than other competitors?

Because we are operating legally in the business marketing in Colorado.

We are properly Licensed, insured and certified.

We offer the most popular licensed Bounce Houses from Ninja Jump. Ninja Jump that is the only manufacturer of inflatable play structures authorized to manufacture products bearing the images and shapes of licensed characters from Disney Pixar, Warner Bros & nickelodeon and Remember!!!! Do not expose your kids and guests to danger for a few Dollars with competitors that are not operating legally, not certified and without insurance!!!

Are the units lead free?

Yes, all our units are lead free.

What are the differences between Residential & Commercial Units?

You, as a user, dictate which unit you need. Commercial Units are designed with heavy use in mind. They are perfect for Party Rentals, Churches, Schools, etc… Residential Units are for Toddlers / juniors only. Because of this, a lighter material is used and less resistant, mold can grow easily. Kids Jumpers, Inc. uses only high quality, licensed commercial units. Our certified, commercial units are made with 18 oz lead free commercial vinyl. (All made in USA) not Chinese imitation

How many kids can use the bounce house at a time?

Bounce house’s can hold approximately 6-12 children at a time or 8 – 12 under 100 pounds. Our bouncers have an 600-1200lbs capacity. Limits are to be followed for the children’s safety.

Can I pick up the unit and set it up myself?

No. We require that our qualified technicians install the units, check them for safe operation, and review all the necessary safety instructions with the person renting the unit and anyone that will be involved in supervising the operation of the bounce house. Safety first!

Do you have liability insurance?

Yes. We have a 1 Million Dollar General Liability policy for each of our bounce houses. Many of our competitors have decided to “cut” corners and not carry insurance, or may only insure one or two of their bounce houses. Always ask for a copy of their policy and get a certificate for your records. We are only responsible for our own negligence; not yours. This statement in no way implies legal responsibility. Be sure to read all the Safety Rules so you know what is expected of you.

Are the units new and clean?

Yes. All of our Units are New and Clean. As far as clean, we clean each unit with cleaner and disinfectant MATT-KLEEN™ which is specifically designed to remove and destroy all organic debris, and pick all the residues, blow up all the debris to get in the crevices after or before each use. It is important to not only clean but to disinfect. Matt-Kleen helps prevent the spread of skin diseases and infections by destroying all bio-hazards left in the bounce house’s surfaces. All bounce house equipment must be properly sterilized before use. Make sure that the equipment the bounce house rental company provides you is in good condition and is thoroughly cleaned.

Who supervises the unit during the event?

YOU. Children’s safety depends upon you. Your personal supervision is absolutely required. The safety of all rides is YOUR RESPONSIBILITY.

How can I supervise?

You need to be there at all time when the unit is in use and every 30 min you must check the anchors are tight, check stress points for holes and cuts, check the blower tubes to verify they properly tight, inspect the area around the bounce house making sure there is nothing that can affect the unit or occasioned accidents

What happens when the unit is delivered?

When the unit is delivered, our technician will inspect the site where the unit is to be placed to ensure that it is free of any obstacles or hazards to the unit or anyone playing in it. Since the unit has to be anchored in some manner, we will inquire as to any underground sprinkler systems to make sure that our stakes do not puncture a hidden pipe. After the inspection, we will set-up the unit and review safe operating instructions.

Do I have to keep the blower on at all times?

There is really no need to turn off the blower when the unit is set-up for enjoyment. The unit uses less energy than a hair dryer and will ensure that the unit is always ready for enjoyment. However, if you do need to turn off the unit for any reason, it is perfectly safe. Just make sure everyone has exited the unit and make sure that the unit collapses onto itself and not on any sharp objects or obstructions.

Do you require a deposit?

We do not require a deposit at this time! We will call you to confirm once we have determined delivery and pick-up time.

Can a bounce house be set up indoors?

Yes, we do set-up our units indoors, assuming that the space is large enough to accommodate the unit. Spaces that are typically large enough are gyms, stages, shopping malls, and convention halls, just to name a few.

How should participants be grouped together?

We suggest the participants should be group by age, height and weight.

Will the bounce house harm my lawn?

No, the unit will not harm your lawn. We place a tarp down under the bounce house to make sure that any movement will minimize any damage. We will place stakes in the yard to help anchor the unit, but this does no cause permanent damage.

What are the rules when using inflatables?

No shoes, no food, no drinks, no gum, no cigarettes, no silly string, no confetti, no sharp objects, no rough play, no flips, no hanging from nets, no jewelry, no cell phones.

What if the inflatable is damaged during the party?

There will be no charge if equipment is damaged due to a defect in the unit. We check all equipment before it goes out to our clients. This way, you are always guaranteed a unit that is safe, clean and in good working order. If the unit is damaged due to negligence, Lessee shall pay Lessor the full fair market value of the unit. We reserve the right to Refuse/ Cancel service if: Not enough space for setup, Area not clean, Stairs or Steps that need to be taken (notify us), Unsafe area, Weather (rain or high winds), No one home to sign Waiver- Rental Agreement and Disrespect towards driver or assistant.

Is the company Licensed, certified or insured?

Any responsible businesses should carry insurance, especially bounce rental businesses. YES, Kids Jumpers, Inc is insured! Such companies will stand by their product and services.

Can we cancel if it looks like it is going to rain the day of our event?

If there is a 50% or greater chance for rain and you decide to cancel, you will get a full refund. Be careful to read the entire forecast. Most radio personal do not say what time of day the rain will come or for how long. Most of the time it will not rain during the hours of your party. Call the day before and let us know that you are considering canceling your rental. If the forecast is for scattered showers, we recommend you still take the Bounce House and let the party go on. If the forecast is for rain all day, we will encourage you to cancel your rental.

What do we do if it rains while the Bounce House is up?

If it rains and winds are less than 15mph, leave the jump up. Once the rain slows down or stops, wipe down the inside of the Bounce House and let the kids back in. The kids do not care if it has rained – they just want to jump. Note: The vinyl gets very slippery when wet, so make sure it is dry. If winds are more than 15mph the jump must be deflated.

What type of solution is used to clean the Bounce House?

What you want to hear is that they use a antibacterial disinfectant. If they do not know, they are not using one.

Is it alright to tip the delivery person?

Absolutely! These guys work hard spending their weekends setting up and taking down the equipment. If the delivery person does a good job, let him know. Tips range from $10 – $50 depending on equipment and difficulty of setup.

What can I do if high winds starts?

High winds are considered 15 miles and over. First thing you need to do is take the kids out of the unit and turn off the blower until the high winds passed. Walk around the unit and make sure the anchors are properly secured to the ground. If the anchors are too loose use a hammer tight it down in angle position. An adult is absolutely required when the unit is on operation “for kid’s safety”.

What can I do if it starts to rain (heavily)?

Bouncers/ Slides should be deflated and blower moved out of the rain. You can inflate it again as soon as the rain stops. Caution is required when inflating equipment again, water is slippery. Equipment needs to be dried with a towel to assure safety.

Are there any cleaning fees?

We will only charge you a $50.00 cleaning fee if there are any food and/or drink stains. NO SILLY STRING is allowed to be used in or around our equipment. There will be a $50.00 fee for each stain caused by Silly String Please do not run sprinklers or mow lawn the same day in the setup area

How do I choose the right company?

There are a few things you need to ask before you select a company. Is the company Licensed, certified or insured? . It is best to do a little research when searching for companies that provide bounce house rentals.

Where can we do the set up?

The best place for set up would be a level grassy area. Make sure there are no underground irrigation pipes and/or buried telephone cables or electric lines close to the perimeter of the bounce site. Please make sure the setup area is clear of any waste/debris. Please do not run sprinklers or mow lawn the same day in the setup area.

All inflatable’s are anchored down. If you need to set up on concrete, asphalt please let us know. We must be notified of a concrete/asphalt setup before delivery. Sand bags are available with additional charge ($20 for unit)

Is there a minimum total needed to be eligible for delivery?

Yes, orders must be at least $100 to be eligible for delivery.

What is your delivery policy?

If we deliver the unit to the specified location and the bounce house cannot be set up because the area is inaccessible or not suitable, you will be responsible for paying 50% of the total rental fee. Unsuitable areas can be caused by animal excrement, vegetation, not enough ground space including a 2′ to 5′ safety zone around all units, inadequate access to setup location, overhead obstructions or unsuitable ground material like sharp gravel or any substance which may damage the bounce house.

What do you need to set up the unit?

All we really need is a relatively flat open area that does not have any overhead obstructions and a power outlet within 100 feet of where the unit is to be set up. If no electricity is available, portable generators are available upon request.

What is your Weather Policy?

During periods of severe weather conditions (i.e. rain, snow, high winds over 25 mph, etc.) We always reserve the right to cancel a reservation if there is severe weather.

We do not recommend that they be used in periods of heavy rain. The units become very slippery when they get wet and slipping can injure children. Our bounce houses do have a roof on them. However if there will be high chance of an all day rain and you do not wish to keep your reservation you can cancel without a cancellation fee. You must contact us two hours before your scheduled delivery time or before 7:00 AM to avoid a cancellation fee.

Cancellation Fee is $50.00. Call us at 720-236-9964 before our driver leaves our warehouse. If you decide to keep the unit, there will be no refunds or discounts. Wet units take us more time, are heavier and are triple work. No refunds after we drop it off even if it starts to rain later in the day.

 

What is your cancellation policy?

You must contact us at 720-236-9964 seven days before your event to avoid a cancellation fee.

The cancellation fee is 50% of the total of your order, since we will not be able to rent this equipment to another customer.

If you do not call and we show up you must pay the full amount of your order.
No emails or text messages are accepted for cancellation.

How soon in advance of my event should I reserve the unit?

We recommend that a bounce house be reserved two weeks in advance of the date needed.
During the summer months, the most popular units are booked at least a month in advance.
Our recommendation is that you book as soon as you know the date you will need a bounce house.
If you reserve in advance you would have more selection to choose from.

What are the operating hours?

Usually starts at 7:00 AM to 11:00 PM. On busy days or weekends the operators begin as early as 6:00 AM to midnight.

What are your Business Hours?

Our Business Hours are from 9:00 AM to 8:00 PM Monday to Sunday. Feel free to email us after business hours. We will get back to you as soon as possible.

When is my payment due?

Your payment is due on the day of your event at the time of delivery.

What are my payment options?
  • Money Order (Please make out to Kids Jumpers)
  • Cash
  • Credit Cards
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